FAQ and T&C'S

Frequently asked questions
Terms and conditions

Shipping and delivery times
Local pick up from the Newcastle area is available. 

Wiltliving Home offers a flat rate of $14 shipping and handling for small, light homeware items Australia wide. Once your order is placed you will receive an email with tracking details within 2 business days.
Please contact wiltliving@gmail.com for shipping costs on large and heavy items.

Wiltliving offers free shipping Australia wide on all prints and framed prints. Prints and framing are custom made to order so please allow 2 weeks for delivery. Unframed prints are shipped in a cardboard mailing tube. 
If you can provide an address (such as work) where someone will be available to receive delivery, this would be preferable if possible. If nobody is at the delivery address at time of delivery you will be carded and you will need to organise pick up or redelivery from the courier company. If your delivery address has a secure location you can opt for delivery to be left.
Wiltliving photographer
All Wiltliving prints are photographed by Jessica Blacklow.
Prints are professionally printed on high quality thick fine art paper using archival inks.
Framing is with plantation grown, sustainable timber mouldings in either oak, black or white finish. 
Framed prints come with a white border not a matt insert.
Framed prints come ready to hang.
Frames are fitted with shinkolite acrylic (not glass), 3mm cast acrylic has excellent thickness tolerances with 10 times the impact strength of glass. It has crystal clear transparency and is chemical resistant. Lightweight and perfect for shipping.
Frame backing is acid free to prevent images from colouring over time. MDF is not used for this reason.
Return policy
Wiltliving prints are custom made products. Please ensure you have measured your space and reviewed your purchase prior to placing your order. Once your order is processed we are unable to offer returns or refunds. Purchases are final and we are unable to accept exchanges or refunds of prints for change of mind.
If your print has been damaged in transit please notify Wiltliving within 7 days of receiving the goods by emailing wiltliving@gmail.com for further assistance. Please make sure to open your package within this time.
Print and framing sizes 
Prints and framed prints (total sizing)
Small A3 (297x420mm)
Medium A2 (420x594mm)
Large A1 (594x841mm)
X Large A0 (841x1189mm)
Custom sizes
If there is something specific your after please email your requirements to wiltliving@gmail.com and something more suitable can be arranged.
Frame care
Open frame from the box on 3 sides. Lift frame out with one hand either side. DO NOT LIFT FROM THE TOP. Unwrap bubble wrap carefully. DO NOT lean your frame face first or lay frame down face first - ACRYLIC WILL SCRATCH!

Clean with lint free cloth only, do not use cleaning sprays. 

Gift certificates 
Let your loved one decide which print is perfect for them. Please enquire regarding gift certificates.